Frequently Asked Questions
I have multiple children, do I Have to pay the same rate for all of them?
Nope! We have deeply discounted rates for families with more than one child if you purchase a package. Our passes go up to 3 children- if you have more, please call for special pricing. Remember, adults are always FREE!
I like the idea of the parents lounge, but what if I want to use the play area with my child?
That's great! We encourage parents to play with their child as much as they like, and have full (socks-only) access to the play area. We even have café seating right inside of our play area for parents whose children prefer they stay close. We also have seating inside of our crawlers area. If your child is more independent, enjoy our comfy parents lounge where you'll still enjoy full view of the play area!
I have a child that's older than 7. can they come too?
Of course! We welcome children that are outside of our play area age group free-of-charge. While not permitted to use any of our play equipment themselves (no exceptions) they can help a younger friend or sibling play.
I have an infant, do we pay to play as well?
If your infant will be using our play area (our sectioned-off crawler area recommended age is 6 months and up, but will have some toys, mats, and bouncers for the younger babies to use as well!) we'll ask you to purchase a play pass for them. If they are tagging along while big brother or sister plays and the infant won't be playing, they can hang with their caregiver for free. We welcome and encourage baby-wearing here!
will kids or parents have to take off their shoes?
In our café and parents lounge, please feel free to wear your shoes. Outside of our play area we have a convenient coat rack and cubbies for shoes. Our play area is strictly SOCKS ONLY. No shoes, no bare feet! If you forget your socks, don't worry! We have fun, patterned socks to purchase and keep for adults and children for $2 per pair.
Can we bring in our own snacks or food?
Yes! We will have wholesome snacks and finger foods available for purchase (until they're gone!), but we are also parents and understand that our offerings won't work for everyone. We do ask that all beverages (other than bottles and such, of course!) consumed at our facility are purchased in our café. We will have complimentary water, and warm water for safely warming bottles. Just ask! We are a NUT-FREE facility, so please DO NOT bring in any food with nuts of traces of nuts for the safety of our other guests.
Is the play pass Good for the day?
Yes, once you purchase a play-pass, you can stay and play as long as you like. ALSO INCLUDED is same day re-entry, because we understand that many little ones can only enjoy play in shorter intervals.
My child has allergies and/or food Sensitivities. What will you have for us?
We are working with local vendors to provide as many options as possible, including for those with allergies. In order to ensure we can accommodate you, please call at least 24 hours prior to your visit and we'll do our best to make it happen! We will pay attention to frequently requested items, and have them more readily available if needed. We are a nut-free facility.
I'm breastfeeding, will you have accommodations for me?
We understand, and will have a full stock of any supplies you may need, so just ask! We encourage you to feed your child wherever and however you feel comfortable, but please ask if you'd like more privacy. We are happy to announce that we're the FIRST business to partner with the Finger Lakes Breastfeeding Partnership to help support you in your breastfeeding journey.
Do you accept Cash & Cards?
Yes, we accept cash and all major cards including American Express. We do not accept personal checks and we do NOT accept bills over $20.
Can I have my child's birthday party during normal business hours at the cafe without going through the booking process?
No. We do not allow parties of any kind during our normal business hours. We, of course, allow birthday "play-dates" where guests may bring in gifts, but we draw a strict line at bringing in any outside catering, decorations, or re-arranging tables in the cafe to accommodate your "party". Doing so may result in you being asked to leave. If you are bringing your child on their birthday, please instead consider our affordable options (starting at just $5) for making your child still feel like the star of the day! We can display a personalized birthday message on our TVs, and even have a balloon and a treat waiting for them! Learn more and reserve your child's birth-date here!