As any business that employs part-time team members, we see a fair amount of employee turnover at Climbing Vines. This is true for any local business, but especially for an indoor playground. Many people will apply and join your team without fully understanding what to expect, or what’s expected of them since the business concept is relatively new.
While I felt business was a strong suit of mine, when I first opened my play cafe, I was in no way prepared to manage a team or to develop efficient processes. After all, in business school, we learned a LOT of theory without a lot of application. Everything I knew assumed “perfect conditions.” However, in a real brick-and-mortar business, perfection is not the case. Appliances break, humans make errors, and customers are unpredictable.
So, I’m not proud to say, managers or key employees have left our business unexpectedly and I was left to scramble to replace them.